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CONCRETE PIPES AND MANHOLES50 CPI %u2013 Concrete Plant International | India Edition %u2013 1 | 2026 www.cpi-worldwide.comHigh quality has always been a hallmark of Afinitas equipment, forming systems, accessories and parts. %u201cWe have a strong and well-established installation base, not only in North America, but across the globe,%u201d Vail said. All equipment needs servicing at some point, and rather than waiting for a breakdown, Afinitas is moving toward a more predictive model, developing parts packages for customers that can be located onsite and ready to go when it%u2019s time to service a machine.%u201cWe aren%u2019t quite at the position yet where we%u2019re able to predict when and what is going to break down,%u201d Vail said. %u201cHowever, we do have the history to confidently tell customers that parts will be needed at some point. And we%u2019re able to tailor parts packages to individual customers, depending on the size of their operation and type of equipment they%u2019re going to run. We can confidently tell customers that it%u2019s in their best interest to put these on your shelf, because you can%u2019t always predict when you%u2019re going to have a maintenance window or when downtime will occur, but you%u2019ll have the part when you need it versus having to order it and wait for it to arrive.%u201d While there are about a dozen Afinitas team members dedicated to the aftermarket parts initiative, %u201cthe reality is that everybody in the organization touches some part of the aftermarket,%u201d Vail said. %u201cMost of our customer service representatives come from other parts of the business, whether it%u2019s field services or the shop, so these are individuals that have intimate knowledge of the equipment and parts. %u201cOur team has hands-on experience %u2013 they%u2019ve worked with the parts and repaired these machines themselves,%u201d Vail said. %u201cSo when you reach out by phone or email, you%u2019re connecting with someone who truly understands the equipment, not just someone reading from a manual.%u201d The goal of the Alliance Partnerships initiative is to help customers get ahead of downtime, Vail said. %u201cWe know that every minute their equipment isn%u2019t running is costing them money. Investing in a parts package can make all the difference %u2013 it could mean the difference between a brief one-day downtime and the stress, frustration, and added cost of having to expedite a critical part while your operation is at a standstill.%u201d The Message is %u201cWe%u2019ve Got Your Back%u201d As a Global Service and Aftermarket Leader for Afinitas, Morten N%u00f8rgaard sees the Alliance Partnerships initiative as an opportunity to form closer relationships with customers.The Afinitas team is stacked with highly experienced engineers and technicians who understand the challenges faced in running a concrete products manufacturing plant, N%u00f8rgaard said. N%u00f8rgaard, an engineer by trade and a 35-year veteran of the company, oversaw design, engineering and manufacturing at the Afinitas Br%u00f8nderslev, Denmark site for decades. He feels the ever-advancing technology inside plants makes it an ideal time for customers to take advantage of the knowledge being offered by Afinitas through the Alliance program.%u201cAs an equipment and service supplier to the concrete industry, and with our comprehensive knowledge about equipment and concrete production, it%u2019s just a natural step to create a closer partnership with our customers,%u201d he said.Zach Vail would put a slightly different spin on it. %u201cWe want our customers to know, hey, we%u2019ve got your back. It%u2019s a message that we want everybody to not just hear, we want you to feel it. At Afinitas, we%u2019ve got your back, and we%u2019ll be there for the life of your equipment.%u201d nFURTHER INFORMATIONAfinitas8027 Forsyth BlvdClayton, MO 63105, USAT +1 319 394 3197info@afinitas.comwww.afinitas.comMorten N%u00f8rgaard, Afinitas Global Service and Aftermarket Leader%u201cWe have a large, global, expert team of service engineers and technicians available to partner with our customers and ensure they succeed as concrete product producers,%u201d N%u00f8rgaard said. %u201cOur preventive maintenance and plant optimization programs improve efficiency and productivity, and in general help to create a good work environment for employees.%u201dThe Afinitas Alliance team works with plant operators to ensure performance, reliability and efficiency.